American Materials provides concrete mixes for residential, commercial, and industrial purposes in Eau Claire, WI and surrounding communities. All concrete orders must be placed with a Dispatch Customer Service Representative. Please take a moment to review the information below to see what we will need from you when placing your order.
If you have any questions, please don’t hesitate to contact one of our Dispatch Customer Service Representatives at (715) 835-2251.
Placing an Order
Please place orders at least 24 hours in advance for the best service. We will try to accommodate same-day orders if possible.
Information Needed to Place an Order
Contact Information
- Your company name
- Your name or the foreperson’s name who will be on site
- Contact information
Delivery Details
- Full delivery address (Note any specific instructions once on site)
- Requested date/time of concrete delivery
Concrete Specifications
- Type of concrete mix
- Yardage and slump
- If there is a multiple load order, please specify desired truck spacing.
- Is the order set up as a project? (If so, provide the mix from the quote)
Order Requirements
- Job or PO number
- Status of the order (Normal, Hold, Will Call)
- Definitions of status options below
- Additional products required (See additional products list)
Job Site Accessibility
- Ensure the job site is easily accessible for trucks to enter and exit promptly
- Provide detailed instructions once on site
- Area for trucks to rinse down after the pour (If none, washout bags are available for $30 each)
Fees and Cancellations
- Load sizes with a volume of less than 5 yards are subject to a Small Load Fee.
- Deliveries canceled after being loaded will be billed
Additional Products
Fibers
- Stealth Microfiber – 1 lb. per yard
- MD Fibrillated Fiber – 1.5 lbs. per yard
- Macro Forta Fiber – 3 lbs. per yard (Additional sizes available upon request)
Accelerators
- Bag Flake Calcium Chloride (Can be added on site)
- Liquid Calcium Chloride (Can only be added at plant)
- Liquid Non-Corrosive Accelerator – NCA (Can only be added at plant)
Expansion Joints
- 3 1/2” X ½” X 5’ (Sold by single piece or in bundles of 10)
Blue Fiber Bar
- 3/8” X 20’ sticks (Trucks can carry up to 75 sticks)
- Can be picked up in bulk at our plants
Rebar
- Rebar – ½” X 20’ (Trucks can Carry 20 sticks)
Sealants
- UV-LV 2500 (TK AS1 Equivalent) – 5 gallon pail
- Super Luster Shield (TK AS1 Equivalent) – 5 gallon pail
- SB 20 Silane Sealer (TK Final Seal Equivalent) – 5 gallon pail
Form Oil
- Form Oil – 5 gallon pail (Can be delivered on mixer truck)
Day One
- 1 gallon concentrate or 5 gallon concentrate (Can be delivered on mixer truck)
Additional Admixtures
- Water Reducers: Midrange – high range (Super Plasticizer)
- Concrete Retarders: (Renu – 20 minute delay and 40 minute delay dosages)
- M-PEL – Concrete sealer that is mixed into your concrete
Colored Concrete Guidelines
If you need a specific-colored concrete, we highly recommend using the American Materials Powdered Integral color products. Click here to see our concrete color chart.
If you are going to be using Colored Concrete on your order:
- Please let us know the color choice if using one of our color products as well as if you will be adding the color at one of our plants or on site.
- Colored concrete will have a minimum load size of 2 yards
- Colored concrete loads will be charged a Color Cleanout Fee of $50 per load
Understanding Your Order Status
Your order status is categorized as follows:
- Normal: Agreed upon by the customer and our Dispatch Representative (go or good).
- Hold: Criteria of ‘Normal’ status that is time dependent on pump/belt truck or a completion of a pre-pour inspection.
- Will Call: Does not have all information to process.
Will Call Orders
- Not be available until after 9:00-9:30 am Monday-Friday.
- No Will Call orders on Saturdays will be accepted, as all Saturday orders will be confirmed the day before by 4:00 pm.
- Need to have a confirmed status as ‘Normal’ 2 hours before scheduled time.
- If no contact has been made with the customer the order will be considered an Inactive Order.
- When contact is made, the order will be reactivated/scheduled for the next available delivery time.
Please remember that No Will Call orders will be available for the 1st round of concrete deliveries. Be sure to confirm your next day’s 1st round orders by 4:00 pm on the business day before your scheduled delivery.
Saturday Orders
- Scheduled on a first-come, first-served basis and incur an additional Saturday Delivery Fee.
- Please call-in advance to ensure we provide you with the best service.
- All Saturday orders MUST be confirmed by the Friday before your order is due.
- If you cannot receive a first-round Saturday delivery, please be available to accept your order as soon as we can provide service.
Call Back Loads and Running Short
- Calculate the maximum volume needed to minimize the number of trucks required.
- We understand that miscalculations happen and call back loads may be needed.
- Unforeseen deliveries can hinder our ability to serve you effectively.
Cold Weather Concrete
If temperatures or road conditions pose a risk to our drivers or equipment, we reserve the right to delay or reschedule your delivery.
Conditions that may affect delivery include:
- Ambient temperatures or wind chills of zero or below
- Extreme snowy or icy roads
- Fog, blowing snow, and poor visibility
- Total distance to/from the job site
Concrete may be delivered under certain conditions, but the customer is responsible for any resulting quality issues. In cold weather, the minimum load size is 2 yards, and it’s important to unload promptly to ensure quality.
